Exploited. On CISA's list since 2025-02-13, and used by ransomware.

SimpleHelp Path Traversal Vulnerability

CVE-2024-57727 · SimpleHelp SimpleHelp · Published 2025-01-15

How bad would it be?

7.5 out of 10

CVSS rates it high.

How likely is it to be used?

97%

Estimated chance of exploitation in the next 30 days, among the top 1% of all scored flaws (EPSS, 2026-10-29).

Is it already being used?

Yes

CISA has seen it exploited in real attacks. For US government agencies the fix is deadline passed 603 days ago (2025-03-06).

What CISA says to do

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.

What the flaw is

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

From the NVD.

Learn this

Explore this week’s weaknesses and all learning topics

Understand the kind of weakness behind this flaw. These resources teach the weakness, rather than reproduce this specific CVE. Follow the vendor's advice above to fix the affected product.

Path traversal

A supplied file path escapes the directory the application intended to allow.

CWE-22 · CISA KEV; NVD record: 134c704f-9b21-4f2e-91b3-4a467353bcc0; NVD record: nvd@nist.gov

Reading and practice labs · Free account for labs. Basic HTTP knowledge; some labs use Burp Suite.

Explore the labs at PortSwigger Web Security Academy How it is prevented

CWE is a catalogue of weakness types. Labels come from the sources shown and can differ or change. Resource matches reviewed 16 October 2026.

On SentryFeed

No story in the last 14 days has mentioned it.

Exploited flaws from CISA's KEV catalogue. Chance of exploitation from EPSS by FIRST. Descriptions and scores from the NVD. This product uses the NVD API but is not endorsed or certified by the NVD.